Privacy Policy

1. Information We Collect

When you use ShopMi and DeliverMi, we collect basic information necessary to fulfill orders, process payments, and connect you with vendors and couriers:

• Personal Identity & Contact: Name, email address, phone number, and delivery addresses.
• Order Details: Products purchased, restaurant customizations, delivery instructions, and timestamps.
• Payment Information: Transaction identifiers and payment status (card details are securely processed by authorized payment gateways and never stored on our servers).
• Device & Location: IP address, browser type, and GPS delivery location (with your consent) for dispatch accuracy.

2. How We Use Your Information

Your information is strictly used to deliver and enhance our marketplace experience:

• Facilitating food preparation, dispatch, and doorstep rider delivery.
• Sending live order updates, receipts, and important customer service notices.
• Preventing fraudulent activities, unauthorized access, and maintaining security.
• Improving platform performance, UI response times, and local restaurant offerings.

3. Information Sharing & Third Parties

We do not sell your personal information. Data is only shared with trusted parties as strictly required to fulfill your orders:

• Vendors & Kitchens: Order contents and customer name to pack meals.
• Delivery Riders: Delivery destination address, recipient name, and contact hotline for navigation.
• Payment Gateways: Encrypted transaction handoffs to complete checkout securely.

4. Your Rights & Data Control

You retain full rights to access, modify, or request deletion of your account data at any time from your profile settings or by reaching out to our data protection team.