Terms & Conditions

CHOPCHOP TERMS OF CONDITIONS **Effective Date:** February 15, 2026 **Version:** 1.0 --- PLATFORM STATUS & TRANSPARENCY **ChopChop is currently in active development (Beta stage).** We're continuously improving the platform and rolling out features incrementally. Service availability varies by location, and some features may be temporarily unavailable. ### Currently Working Features ✅ User registration and authentication (Google Sign-In) ✅ Restaurant browsing (where available) ✅ Menu viewing and item details ✅ Order placement (where restaurants are active) ✅ Basic order tracking ✅ User profile management ### Features Under Development 🔄 Advanced real-time order tracking 🔄 In-app chat with delivery riders 🔄 Loyalty programs and rewards 🔄 Advanced payment options 🔄 Expanded service areas ### Coming Soon 📅 Scheduled orders 📅 Group ordering 📅 Favorite restaurants and items 📅 Personalized recommendations **Service Availability:** If no restaurants are available in your area, you'll see a "Coming Soon" page. You can sign up for notifications when service launches in your area. --- 1. INTRODUCTION Welcome to ChopChop! These Terms of Conditions ("Terms") govern your use of the ChopChop platform, including our website, mobile applications, and related services (collectively, the "Platform"). **By creating an account or using our Platform, you agree to these Terms.** If you do not agree, please do not use our services. **Platform Operator:** ChopChop is operated by [Company Name], a [jurisdiction] company. --- 2. PLATFORM ROLE & LIABILITY DISCLAIMER ### What ChopChop Does ChopChop is a **logistics facilitation platform** that connects: - **Customers** who want to order food - **Restaurants** (vendors) who prepare food - **Delivery Riders** who deliver orders ### What ChopChop Does NOT Do ❌ We do NOT prepare, handle, or inspect food ❌ We do NOT employ restaurants or riders ❌ We do NOT guarantee food quality or safety ❌ We do NOT guarantee delivery times ❌ We do NOT conduct comprehensive background checks (KYC) ### IMPORTANT: Limitation of Liability **ChopChop is NOT liable for:** 1. **Lost, Stolen, or Damaged Items** - We are not responsible if your order is lost, stolen, or damaged during delivery - Users transact at their own risk - Report incidents to local authorities if necessary 2. **Food Quality, Safety, or Hygiene** - Restaurants are solely responsible for food preparation, quality, and safety - We do not inspect kitchens or certify food safety standards - Report food safety concerns to local health authorities 3. **Delivery Issues** - Delays due to traffic, weather, or other circumstances - Rider behavior or conduct during delivery - Accidents or incidents during delivery 4. **Financial Losses** - Payment processing errors - Incorrect charges or refunds - Disputes between users 5. **Personal Injury or Property Damage** - Injuries sustained during food preparation or delivery - Property damage caused by any party - Accidents involving delivery vehicles 6. **Service Availability** - Platform downtime or technical issues - Unavailability of restaurants or riders - Changes to service areas or features **YOU USE THIS PLATFORM AT YOUR OWN RISK.** ChopChop acts only as an intermediary and assumes no liability for transactions between users. --- 3. USER RESPONSIBILITIES ### For Customers - Provide accurate delivery address and contact information - Be available to receive orders at the specified time - Pay for orders as agreed - Treat riders and restaurant staff with respect - Report issues promptly and honestly - Do not abuse the platform or engage in fraudulent activities ### For Restaurants (Vendors) - Ensure food quality, safety, and hygiene standards - Prepare orders accurately and in a timely manner - Maintain all required licenses, permits, and certifications - Handle customer complaints professionally - Update menu and availability status regularly - Comply with local food safety regulations ### For Delivery Riders - Deliver orders safely, promptly, and professionally - Maintain vehicle and safety equipment in good condition - Treat customers and restaurants with respect - Follow all traffic laws and regulations - Handle food with care to prevent contamination - Communicate delays or issues promptly --- 4. KYC & VERIFICATION DISCLAIMER **ChopChop does NOT conduct comprehensive Know Your Customer (KYC) verification.** - We may request basic information (name, phone, email) for account creation - We do NOT verify identity documents, criminal records, or employment history - We do NOT guarantee the identity, credentials, or trustworthiness of any user - **Users are responsible for verifying counterparties in transactions** - Exercise caution and common sense in all interactions **Restaurants and riders may be required to provide basic verification documents, but ChopChop does not guarantee their authenticity or accuracy.** --- 5. POPULAR CONCERNS & POLICIES ### Lost or Stolen Items - ChopChop is not liable for lost or stolen orders - Report incidents to the restaurant, rider, and local authorities - We may assist with investigations but make no guarantees - Consider purchasing insurance for high-value orders ### Damaged or Incorrect Orders - Inspect orders immediately upon delivery - Report issues within 24 hours via the app - ChopChop may facilitate resolution but is not liable - Refunds and replacements are at the restaurant's discretion - Take photos as evidence if needed ### Delivery Delays - Estimated delivery times are NOT guaranteed - Delays may occur due to traffic, weather, high demand, or other factors - ChopChop is not liable for late deliveries - You may cancel orders per our cancellation policy (see below) ### Food Safety & Quality - Restaurants are solely responsible for food safety and quality - ChopChop does not inspect or certify food preparation - Report food poisoning or safety concerns to local health authorities - We may remove non-compliant restaurants from the platform ### Payment & Refunds - Payment methods are provided for convenience only - ChopChop is not liable for payment processing errors - Refunds are subject to restaurant and rider policies - Disputes should be resolved directly between parties - Contact support for assistance (no guarantees) ### Cancellations - **Customer Cancellations:** - Free cancellation before restaurant accepts order - Partial refund if restaurant has started preparation - No refund if rider has picked up the order - **Restaurant Cancellations:** - Full refund if restaurant cancels - Notification sent to customer immediately - **Rider Cancellations:** - New rider assigned automatically - Delivery time may be extended --- 6. PROHIBITED ACTIVITIES You may NOT: - Use the platform for illegal activities - Engage in fraudulent transactions or chargebacks - Harass, threaten, or abuse other users - Impersonate others or provide false information - Attempt to hack, disrupt, or damage the platform - Use the platform for unauthorized commercial purposes - Violate intellectual property rights - Post offensive, harmful, or inappropriate content **Violation of these terms may result in account suspension or termination.** --- 7. ACCOUNT TERMINATION ### By ChopChop We may suspend or terminate your account if you: - Violate these Terms - Engage in fraudulent or abusive behavior - Fail to pay for orders - Pose a risk to other users or the platform ### By You You may close your account at any time by contacting support. Outstanding obligations must be settled before closure. ### Data Retention After account closure, we retain data per our Privacy Policy and legal requirements. --- 8. DISPUTE RESOLUTION ### Between Users - Attempt to resolve disputes directly with the other party - Contact ChopChop support for mediation assistance (no guarantees) - We may provide information but are not responsible for resolution ### With ChopChop - Contact support first to resolve issues informally - If unresolved, disputes will be handled per the governing law (see below) ### Governing Law These Terms are governed by the laws of [Jurisdiction, e.g., Nigeria]. Any disputes will be resolved in the courts of [Jurisdiction]. --- 9. LIMITATION OF LIABILITY **TO THE MAXIMUM EXTENT PERMITTED BY LAW:** - ChopChop's liability is limited to the amount you paid to us (if any) in the 12 months prior to the incident - We are NOT liable for indirect, incidental, consequential, or punitive damages - We are NOT liable for loss of profits, data, or business opportunities - We are NOT liable for actions of restaurants, riders, or other users **Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.** --- 10. MODIFICATIONS TO TERMS - ChopChop reserves the right to modify these Terms at any time - We will notify you of material changes via email or in-app notification - Continued use of the platform after changes constitutes acceptance - You may close your account if you do not agree to new Terms **Current Version:** 1.0 (February 15, 2026) --- 11. CONTACT INFORMATION **ChopChop Support** 📧 Email: support@chopchop.com 📞 Phone: [Phone Number] 🏢 Address: [Physical Address] 🕐 Hours: Monday-Friday, 9 AM - 6 PM [Timezone] **For urgent issues during delivery, contact your assigned rider directly via the app.** --- ACKNOWLEDGMENT By clicking "I Agree" or using the ChopChop platform, you acknowledge that: - You have read and understood these Terms - You agree to be bound by these Terms - You understand ChopChop's role as a facilitator only - You accept all risks associated with using the platform - You will not hold ChopChop liable for issues beyond our control **Thank you for using ChopChop! We're working hard to provide the best food delivery experience possible.** 🍔🚀